Refund policy
Last updated: September 8, 2026
We want you to love your purchase from Ember Cove Boutique. This policy applies to purchases made online and in person.
14-Day Return Window
You may request an exchange or store credit within 14 calendar days after your order is delivered or picked up. We do not issue refunds to the original payment method for a change of mind, except where required by law.
Return Eligibility
To qualify for an exchange or store credit, merchandise must be:
- Unused, unworn, and unwashed
- Free from odors, stains, damage, or signs of use
- Returned with its original tags and packaging
- Accompanied by proof of purchase
We reserve the right to decline a return that does not meet these requirements.
Final-Sale Items
The following items cannot be returned or exchanged unless they arrived damaged, defective, or incorrect:
- Sale and clearance merchandise
- Earrings and other personal-use items
- Opened beauty or self-care products
- Gift cards
How to Request a Return
Contact us before returning an item:
Email: SisCoSalonSpa@gmail.com
Phone: 810-867-4290
Please include your name, order number, the item you wish to return, and the reason for the return. For damaged, defective, or incorrect merchandise, include clear photographs of the item and its packaging.
After your request is approved, we will provide return instructions. Approved items may be brought to:
Ember Cove Boutique
Inside SisCo Salon & Boutique
116 E. Main St.
Flushing, MI 48433
Items mailed or dropped off without prior approval may not be accepted.
Exchanges and Store Credit
Exchanges are subject to product availability. If the requested replacement is unavailable, we will issue store credit after the returned merchandise has been received and inspected.
Please allow several business days after we receive your return for inspection and processing.
Return Shipping
Customers are responsible for return-shipping costs on eligible returns. Original shipping and delivery charges are non-refundable.
If an item arrived damaged or defective, or we sent the wrong item, contact us before returning it. When a return is required because of our error, we will provide an appropriate solution and cover reasonable return-shipping costs.
We recommend using a trackable shipping service. We cannot be responsible for returns that are lost or damaged before reaching us.
Damaged, Defective, or Incorrect Orders
Please inspect your purchase promptly and contact us as soon as possible—preferably within three days—if an item is damaged, defective, or incorrect.
We will work with you to replace the item, issue store credit, or provide another appropriate remedy. Nothing in this policy limits any rights available to you under applicable law.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee that an order can be changed or canceled after it has entered processing or shipped.
Questions
Ember Cove Boutique
Inside SisCo Salon & Boutique
116 E. Main St.
Flushing, MI 48433
SisCoSalonSpa@gmail.com
810-867-4290